Last updated 19 September 2026 · First published 31 March 2022

This privacy policy applies between you, the User of this Website, and Orbit Taxis Farnham, the owner and provider of this Website. Orbit Taxis Farnham takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

1. Definitions

Data — collectively all information that you submit to Orbit Taxis Farnham via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
Data Protection Laws — any applicable law relating to the processing of personal Data, including but not limited to the UK GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.
Orbit Taxis Farnham — a licensed private hire operator based in Farnham, Surrey, licensed by Waverley Borough Council.
User or you — any third party that accesses the Website and is not either (i) employed by Orbit Taxis Farnham and acting in the course of their employment, or (ii) engaged as a consultant or otherwise providing services to Orbit Taxis Farnham and accessing the Website in connection with the provision of such services.
Website — the website you are currently using, www.orbittaxis.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Scope of this policy

This privacy policy applies only to the actions of Orbit Taxis Farnham and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website, including any links we may provide to social media websites.

For the purposes of the applicable Data Protection Laws, Orbit Taxis Farnham is the "data controller". This means that Orbit Taxis Farnham determines the purposes for which, and the manner in which, your Data is processed.

3. Data we collect

We may collect the following Data, which includes personal Data, from you:

your name;
contact information such as email address and telephone number;
the pick-up and drop-off addresses for your journey;
your travel details, such as date, time, number of passengers, luggage, flight number and terminal;
any notes you choose to add to a booking;
your IP address, collected automatically;
your web browser type and version, collected automatically.

4. How we collect Data

We collect Data in two ways: Data that you give to us, and Data that is collected automatically.

Data you give us

when you complete a booking form on this Website;
when you contact us by telephone, email, WhatsApp, post or any other means;
when you use our services;
when you choose to receive marketing communications from us.

Data collected automatically

When you access the Website we automatically collect some information about your visit. This helps us improve the Website's content and navigation, and includes your IP address and the date, time and frequency with which you access the Website.

5. How we use your Data

Your Data may be used by us for the following reasons:

to arrange, confirm and carry out the journey you have booked;
to contact you about your booking, including sending you a quote;
internal record keeping;
improving our services;
where you have consented, sending you marketing material that may be of interest.

We may use your Data for the above purposes where we consider it necessary for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances. See section 9 below.

For direct marketing by email we will rely on your consent, whether by opt-in or soft opt-in. Soft opt-in applies where you have previously engaged with us, for example by asking about a service, and we are marketing a similar service. You can withdraw consent at any time using the contact details in section 13.

6. When you use the booking form

When you submit a booking form on this Website, the details you enter are sent to our dispatch team by email and are added to our booking calendar. This is handled for us by Google, using Google Workspace services, acting as our data processor. Your details are used to arrange your journey and are not sold or passed to advertisers.

We ask only for what a driver needs in order to collect you: a name, a contact number, an email address, where you are going and when. Please do not enter payment card details, medical information or any other sensitive information in the notes box.

7. Who we share Data with

We may share your Data with the following people, for the following reasons:

Our drivers, employees and agents — so that a car can be sent to the right place at the right time.
Our professional advisors — to ensure the proper administration of our business.
Our service providers — such as Google, who provide the email and calendar systems our bookings pass through.
Relevant authorities — where we are required to do so by law, or to help detect or prevent crime.

8. Keeping Data secure

We use technical and organisational measures to safeguard your Data. Access to our systems is controlled by individual usernames and passwords, and Data is stored on secure servers. Our measures include procedures for dealing with any suspected data breach.

If you suspect any misuse, loss or unauthorised access to your Data, please tell us immediately at booking@orbittaxis.co.uk.

For detailed guidance on protecting your information online, visit getsafeonline.org, which is supported by HM Government and leading businesses.

9. Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data for the period necessary to fulfil the purposes set out in this privacy policy, or until you ask us to delete it. Even once deleted, Data may persist on backup or archival media for legal, tax or regulatory purposes.

10. Your rights

You have the following rights in relation to your Data:

Right to access — to request a copy of the information we hold about you. We will not charge you for this unless your request is manifestly unfounded or excessive. Where we are legally permitted to refuse a request, we will tell you why.
Right to correct — to have your Data rectified if it is inaccurate or incomplete.
Right to erase — to ask us to delete or remove your Data from our systems.
Right to restrict — to block us from using your Data, or limit how we use it.
Right to data portability — to ask us to move, copy or transfer your Data.
Right to object — to object to our use of your Data, including where we use it for our legitimate interests.

To exercise any of these rights, or to withdraw your consent, email us at booking@orbittaxis.co.uk.

If you are not satisfied with how we handle a complaint about your Data, you may refer it to the Information Commissioner's Office, the UK data protection authority, at ico.org.uk.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your details change.

11. Links to other websites

This Website may provide links to other websites. We have no control over those websites and are not responsible for their content. This privacy policy does not extend to your use of them. You are advised to read the privacy policy of any other website before using it.

12. Changes of business ownership and control

Orbit Taxis Farnham may expand or reduce our business, and this may involve the sale or transfer of control of all or part of the business. Data provided by Users will, where it is relevant to the part of the business transferred, be transferred along with it, and the new owner will be permitted to use the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business. In each case we will take steps aimed at ensuring your privacy is protected.

13. General

You may not transfer any of your rights under this privacy policy to another person. We may transfer our rights where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy, or part of a provision, is invalid, illegal or unenforceable, that provision or part-provision will to the extent required be deemed deleted, and the validity and enforceability of the remaining provisions will not be affected.

No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that or any other right or remedy.

This agreement is governed by and interpreted according to the law of England and Wales. All disputes arising under it are subject to the exclusive jurisdiction of the English and Welsh courts.

14. Changes to this privacy policy

Orbit Taxis Farnham reserves the right to change this privacy policy as we may deem necessary from time to time, or as required by law. Any changes will be posted on the Website immediately, and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the change.

15. Contact us

Orbit Taxis Farnham
Farnham, Surrey
Telephone: 01252 280 717
Email: booking@orbittaxis.co.uk